Bright House gets its own version of Dell hell

Sure, my blog is a few million page views short of Buzz Machine, which is creating big headaches for Dell these days. But that only makes this all the more amazing.

Just one week ago, I wrote about the terribe, cable-TV model support Bright House uses to "support" its new digital phone service, and the clear idiocy of it. Get what one of very first results is when you search "Bright House phone service" on Yahoo?

(Hint: It isn't marketing content from the Bright House corporate Web site).

Amazing. Customers are taking control of the conversation--and not just the "A List" bloggers, either.